If you cancel an order by mistake, there is NO way to fix this line from the Order Entry screen. Your DBA will need to correct the data in the back-end.There are a number of ways to cancel a subscription. Which method you use should be based on your organization's policy. For example, your organization's policy may be to refund the portion of the subscription for which issues have not been served or to refund the whole subscription or to not refund any money.
Subscriptions can be:
· Terminated and Refund the Remainder of the Subscription
If you cancel an order by mistake, there is NO way to fix this line from the Order Entry screen. Your DBA will need to correct the data in the back-end.
If you have not applied payment to the order (Line Status is “Proforma”), then the line item cancels automatically. If you have applied payment to the order (Line Status is “Active”), then the Cancellation and Refund Control screen displays.
Cancelling a main line item automatically cancels all sub-items.
The subscription can only be refunded and cancelled if the Returnable checkbox is checked on the General Setup screen in Product Maintenance.
As of 7.6.1, if the organization is using Vantiv, when a receipt created by FAR680 has a date value in Far_Receipt.AUTHORIZATION_RECYCLING_END_DATE, it cannot be refunded. If the user attempts to refunded a payment created by FAR680 before the FAR681 response has been processed (i.e., while Far_Receipt.AUTHORIZATION_RECYCLING_END_DATE is not null, because FAR681 will update the Far_Receipt.AUTHORIZATION_RECYCLING_END_DATE to NULL), the user will be presented with a message: The payment you are attempting to refund cannot be refunded until on or after [Far_Receipt.AUTHORIZATION_RECYCLING_END_DATE] because the payment has not yet been collected. For more information, please see Vantiv Authorization Recycling.