You do not have to process receipt reversals in a batch. It is recommended that you process chargebacks in an Adjustment Batch with the date of the charge set in the batch for easier recording purposes.If you accidentally charge the wrong credit card or a customer wants to change the credit card to use, you can reverse the receipt and enter a new receipt with a new credit card. If you notice the error before running CCP610, you can process a void to keep the receipt from settling the next time you run CCP610.
If you charge a customer’s credit card, but the bank forces a chargeback, you need to record the chargeback in Personify360 by reversing the receipt. Reversing a receipt as a chargeback makes a record of the credit card company giving the chargeback to the customer, thereby accounting for the payment reversal in the Personify360 database.
You do not have to process receipt reversals in a batch. It is recommended that you process chargebacks in an Adjustment Batch with the date of the charge set in the batch for easier recording purposes.