New Web Order

This notification event is generated when a new order is created via the Web. An email is sent to the bill-to customer of the order that includes the order number and a summary of the order. As of 7.5.0, for the purchased "Online Access" membership product, this notification has been updated to include a link to the Online Content URL defined on the General Setup screen in Product Maintenance. For more information, please see Defining General Membership Product Information.

You should update the New Membership, New Membership (WEB), After New Membership, and After Membership Renewal notification events if you do not want those notifications generated for online access membership products.

This notification processes all subsystems except Fundraising, Meetings, and Membership. These have their own notifications for special messaging.

This notification overlaps with other notifications where a new order and payment is received. If you use the notification below, change the procedure so two emails are not sent to your customers for the same event:

·            Payment Received

The schedule to run this procedure is determined by the Event Interval setup on the Notification Maintenance screen. This notification will only run once per order.

Event Stored Procedure Name:  usp_NOTIFY_NEW_WEB_ORDER

As of 7.6.1, if any order confirmation text has been defined for the DCD, inventoried, miscellaneous, package, or subscription product or the product class, the text will be added as the last paragraph to the stored procedure for the notification.

Trigger on Table

None

Business Change Options

·            Since most Web orders are fully paid, you should add the paid amount and balance to the “Order Total” section of the stored procedure.

·            Currently, the subsystems that are excluded are Fundraising, Meetings, and Membership. You might want to change the stored procedure to exclude others depending on your Web business requirements.

·            Add attachments to be sent with this notification. These are added from the screen Product Central > Relationships > Related Files. Keep the file name within the 40 character length limit.

Sample Message Template

Dear ##ORDERS.BILL_CUSTOMER_FULL_NAME##,

Thank you for placing your order with the [your association name]. Your reference number, which can be used when contacting the [association acronym] regarding this order, is ##ORDERS.ORDER_NUMBER##. Below is a summary of your order:

The billing address we have on record is: ##ORDERS.BILLING_ADDRESS##

Your product will be shipped to: ##ORDERS.SHIPPING_ADDRESS##

Your order is being processed and will be shipped shortly. A shipping confirmation with tracking information will be sent to you via email. In the meantime, please visit us at [url] and learn more about the products and services of [association acronym].

Thank You,  Publications Center