Configuring the Back Office Settings for the Guest Email Lookup Control

The following system types and codes need to be configured in order for the address information to display on the e-Business website. See Enabling System Types and Codes for the Web for more information how to web enable system types and codes.

·            ADDRESS_STATUS
This system type is the status of the address related to the user. For example, Good or Bad. The address status values are populated based on the codes defined for the non-fixed CUS "ADDRESS_STATUS" system type. All the codes defined for this system type must be web-enabled in order to display on this control.

Although the ADDRESS_STATUS system type is non-fixed, the system will not allow you to select any value other than "Good" or "Bad" when creating or updating an address. Therefore, you should not define any other codes.

·            ADDRESS_TYPE
This system type is the fields that are used to define the type of address related to the customer. For example, Home, Work, or Blank. If you select the “Blank” value, the application ignores the required fields from the CUS_ADDRESS_STRUCTURE table set up for the country selected, and allows the user to save an address with no data populating the Address fields. The address status values are populated based on the codes defined for the non-fixed CUS "ADDRESS_TYPE" system type. All the codes defined for the "ADDRESS_TYPE" system type must be web-enabled in order to display as options for your user to choose from on this control, as shown below.
 

·            COMM_LOCATION
This system type identifies where the contact information is located (e.g., home or work). Use this to setup where you want the code (e.g., home, business, cell, etc.) to display on the web. If you do not setup where you want the code to display, by default it will show up in all categories (i.e., web, phone, email, and fax). All the codes defined for the CUS "COMM_LOCATION" system type must be web-enabled in order to display on this control. To add additional options to COMM_LOCATION or make changes to the default settings see Changing the Options in COMM_LOCATION and Adding New Code(s) to the "COMM_LOCATION" System Type for more information.

·            COMM_TYPE
This system type that identifies whether a communication method will be grouped under one of the following categories: phone, fax, email, or the web. All the fixed codes defined for the CUS "COMM_TYPE" system type must be web-enabled in order to display on this control. To change the communication location, see Changing the Options in COMM_TYPE for more information.

If system type and code are not displaying on my web page even though they are web-enabled it in the back office, you must check the data cache. The data is cached in the Data Services, so changing the back office settings will not change what is displayed on the control automatically. The Data Services cache needs to be cleared in order to reflect the back office configurations. The best way to clear the cache is do an Application Pool reset on the Data Services, which will be located on the server. In order to reflect the most recent back office configurations, the cache will need to be cleared after each push. It is also possible to set a value in the configuration file to clear the cache every [number] of minutes. By default, the site cache will automatically clear when the site is idle for thirty minutes and this typically occurs overnight. See Setting up Online Store and App Data Cache for more information.