Registration Control Overview

An unauthenticated user is prompted to enter his/her email address. The Registration control checks your database to see if the user's email address is already in use. If the user's email address is already in the Single Sign-On (SSO) database, the "You appear to be already registered on our site" page displays. If not, the user is prompted to provide key pieces of personal information such as name, address, etc.  

This control should be used in conjunction with the Login Request Control to create the New Customer Registration Page.

See Also:

·            For more information about duplicate customers workflow, please see Duplicate Customers on the Web.

·            To add the Registration control to a page on the web, see Configuring the Web Settings for the Registration Control.

Customer Impact

After setting up the Registration control, if the web user's email address is NOT in your system and you do NOT allow multiple web users to share the same email address (i.e., the CHECKDUPLEMAIL application parameter is set to "Y"), he/she is redirected to the Tell us about yourself screen, as shown below.

If the user's email address is already in your database and you do NOT allow multiple web users to share the same email address (i.e., the CHECKDUPLEMAIL application parameter is set to "Y"), he/she is redirected to the page that has the User Already Exist Control on it and the "You appear to already be registered on our site" screen displays, as shown below.

As of 7.5.2, if you allow multiple constituents to share the same email address (i.e., the CHECKDUPLEMAIL application parameter is set to "N") and the user's email address is in your database, the "You appear to be registered on our site" screen displays, as shown below. If a web user selects to "create a new account with a different e-mail address", he/she is redirected to the "Please provide your email" screen and will have to enter an alternate email address.

As of 7.5.2, the CUS CHECKDUPEMAIL application parameter will determine on the Guest Email Lookup, Membership Join Registration, Membership Join User Already Exists, Registration, and User Already Exists controls in e-Business whether the same email address can be shared by multiple web users. If you set this parameter to "N" (i.e., you allow duplicate emails), multiple users can share the same email address. In addition, if you allow web users to share the same email address, you should NOT set the CUS WEBUSERNAME_FORMAT application parameter to "CUSTOMER_EMAIL_ADDRESS".

If the web user selects "create a new account with this email address", the "Tell us about yourself" screen displays and the username is not defaulted to the web users's email address, as show below. Since multiple web users can share the same email address, the system needs to ensure that the username and email combination is unique. If you do not allow multiple web users to share the same email address, just the email address is unique.