If the authorization is declined, you cannot process the receipt. Delete the receipt and, at your own discretion, inform the customer that he/she needs to provide a different form of payment or delete the order.When creating a receipt for a non-inventoried order and you try to authorize a credit card from the Receipt Entry or Quick Pay screen, you may encounter the FAR00287 error.
This error means you need to manually authorize the credit card by calling the processor to receive a verbal authorization for the credit card transaction in question. If you receive this error, record the Request Reference number and click OK before trying to manually authorize the credit card.
To manually authorize a credit card:
1. From the Receipt Entry or Quick Pay screen, click Manual Authorize.
The Customer Credit screen displays.
2. Refer to your merchant bank information, and call the merchant processor.
3. Provide them with the Request Reference number.
4. If the authorization is valid and you receive an Authorization Number, enter it in the Authorization Number field.
If the authorization is declined, click Cancel.
If the authorization is declined, you cannot process the receipt. Delete the receipt and, at your own discretion, inform the customer that he/she needs to provide a different form of payment or delete the order.
5. Click OK.