Step 1: Uninstalling Previous Versions of the Outlook Plug-In

This step is not necessary if you do not already have the plug-in installed. You can proceed to extracting the installation files.

For a video demonstrating how to install the plug-in as an end user, refer to Video Demo: Installing the Plug-In.

To uninstall a previous version of the Outlook plug-in:

1.    On your machine, navigate to Start > Control Panel.

2.    From the View by drop-down, select "Large icons", as highlighted below.

3.    Click the Programs and Features icon.
The Uninstall or change a program screen displays.

4.    Navigate to the previous version of the plug-in and select it. Depending on your platform and Office version, it will be named similarly to "Personify Outlook 2010 Add-In 32 bit".

5.    From the tool bar, click Uninstall.

6.    If a confirmation window displays confirming that you want to remove the program screen, click Yes.

7.    If Outlook is open, close and reopen Outlook.
The plug-in should no longer display in Outlook.

8.    Now you can proceed to extracting the installation files.