A single notification event can have multiple alternate templates associated with it. This feature allows you to configure Personify360 Notifications to send messages using different templates to specific customers for the same notification event.
For example, if the majority of your members’ first language is English, but a few of them speak Spanish as their first language, you can set the notification event to trigger a notification email which presents the email in Spanish to just those customers that have Spanish as their preferred language and in English to all other customers.
The Personify360 Notification Service uses a stored procedure named, “usp_NTS_Notification_Get_Additional_Email_Templates.sql.” This procedure is available with all other notification stored procedures provided in 7.2 and above.
To implement the alternate template functionality, you must complete the following steps:
1. Modify an existing notification event stored procedure to include the new TEMPLATE_KEY column.
2. Create a new alternate template for the notification event and assign it a TEMPLATE_KEY.