Identifying Potential Duplicate Customers

When you create a new customer and the CUS ONLINE_DUP_CUST_CHECK application parameter is set to "Y", the system automatically checks for potential duplicates. First, you must validate the proper address to use, and then if needed, the Potential Duplicate Customer screen displays where you can select an existing customer or create the new customer anyway, as shown below.

Perform one of the following:

· Highlight a record and click Use Selected Customer.
The selected customer displays in the Customer Central screen and the new customer is not saved.

· Click Continue Saving to return to the Create a New Customer screen and continue adding the new customer.
The customer opens in the appropriate screen.