Cybersource Error Codes

CCP610 may return errors for various reasons. For more information, please see Handling Errors from CCP610.

Gateway error descriptions are stored in CybersourceError.xml, which is bundled together with Personify360 application server files. These descriptions can be changed. However, processor error codes are specific to the processor and there is no easy way to customize them.

The following Cybersource errors are delivered by default. These errors can be modified or additional error codes can be added as necessary to meet your association’s needs.

Error Code

Description

200

The authorization request was approved by the issuing bank but declined by CYBERSOURCE because it did not pass the Address Verification Service (AVS) check.

201

The issuing bank has questions about the request. You do not receive an authorization code online, but you might receive one verbally by calling the processor.

202

Expired card. You might also receive this if the expiration date you provided does not match the date the issuing bank has on file.

The Credit Service does not check the expiration date; instead, it passes the request to the payment processor. If the payment processor allows issuance of credits to expired cards, CYBERSOURCE does not limit this functionality.

203

General decline of the card. No other information provided by the issuing bank.

204

Insufficient funds in the account.

205

Stolen or lost card.

208

Inactive card or card not authorized for card-not-present transactions.

209

American Express Card Identification Digits (CID) did not match.

210

The card has reached the credit limit.

211

Invalid card verification number.

230

The authorization request was approved by the issuing bank but declined by CYBERSOURCE because it did not pass the card verification (CV) check.

231

Invalid credit card number / account number.

233

General decline by the processor.

235

The requested amount exceeds the originally authorized amount. Occurs, for example, if you try to capture an amount larger than the original authorization amount.

241

The request ID is invalid.

242

You requested a capture, but there is no corresponding, unused authorization record. Occurs if there was not a previously successful authorization request or if the previously successful authorization has already been used by another capture request.

247

You requested a credit for a capture that was previously voided.

AVS-A

The authorization request was approved by the issuing bank but declined by Personify because there was a partial match on street address, but both 5-digit and 9-digit postal codes do not match.

AVS-B

The authorization request was approved by the issuing bank but declined by Personify because there was a partial match on street address, but postal code not verified. Returned only for non-U.S. issued Visa cards.

AVS-C

Street address and postal code not verified. Returned only for non-U.S. issued Visa cards.

AVS-D

Match. (Duplicate of M) Street address and postal code both match. Returned only for non-U.S. issued Visa cards. Although D and M are duplicates, it is possible that you will receive both.

AVS-E

Address Verification Service (AVS) data is invalid.

AVS-G

Not supported Non-U.S. issuing bank does not support Address Verification Service (AVS).

AVS-I

Address not verified. Returned only for non-U.S. issued Visa cards.

AVS-J

Match. This code is returned only if you are signed up to use Automatic Address Verification (AAV+) with the American Express Phoenix processor. Card member’s name, billing address, and postal code all match. Shipping information verified and charge back protection guaranteed through the Fraud Protection Program.

AVS-K

Partial match. This code is returned only if you are signed up to use Enhanced Address Verification Service (AVS) or Automatic Address Verification (AAV+) with the American Express Phoenix processor. Card member’s name matches. Both billing address and billing postal code do not match.

AVS-L

Partial match. This code is returned only if you are signed up to use Enhanced Address Verification Service (AVS) or Automatic Address Verification (AAV+) with the American Express Phoenix processor. Card member’s name matches. Billing postal code matches, but billing address does not match.

AVS-M

Match. (Duplicate of D) Street address and postal code both match. Returned only for non-U.S. issued Visa cards. Although D and M are duplicates, it is possible that you will receive both.

AVS-N

No match. Street address, 5-digit postal code, and 9-digit postal codes all do not match.

AVS-O

Partial match. This code is returned only if you are signed up to use Enhanced Address Verification Service (AVS) or Automatic Address Verification (AAV+) with the American Express Phoenix processor. Card member’s name matches. Billing address matches, but billing postal code does not match.

AVS-P

Partial match. Postal code matches, but street address is not verified. Returned only for non-U.S. issued Visa cards

AVS-Q

Match. This code is returned only if you are signed up to use Automatic Address Verification (AAV+) with the American Express Phoenix processor. Card member’s name, billing address, and postal code all match. Shipping information verified but chargeback protection not guaranteed (Standard program).

AVS-S

Issuing bank does not support Address Verification Service (AVS).

AVS-U

Address information unavailable. Returned if the U.S. bank does not support non-U.S. Address Verification Service (AVS) or if the Address Verification Service (AVS) in a U.S. bank is not functioning properly

AVS-W

Partial match. Street address does not match, but 9-digit postal code matches.

AVS-Z

Partial match. Street address does not match, but 5-digit postal code matches.

AVS-1

Address Verification Service (AVS) is not supported for this processor or card type.

CVV-D

The issuing bank determined that the transaction is suspicious.

CVV-I

Card verification number failed the processor's data validation check.

CVV-N

The authorization request was approved by the issuing bank but declined by CYBERSOURCE because it did not pass the card verification (CV) check. Card verification number not matched.

CVV-U

Card verification is not supported by the issuing bank.

CVV-X

Card verification is not supported by the card association.

CVV-1

Card verification is not supported for this processor or card type.

CVV-2

The processor returned an unrecognized value for the card verification response.

CVV-3

The processor did not return a card verification result code.

238

Pre-Settled Error Code. The authorization has already been captured. No action required.

243

Pre-Settled Error Code. The transaction has already been settled or reversed. No action required.