The following system type and codes need to be configured in order for the Communication Preferences control information to display on the e-Business website. See Enabling System Types and Codes for the Web for more information how to web enable system types and codes.
· COMM_TYPE
This system type that identifies whether a communication method will be grouped under one of the following categories: phone, fax, email, or the web. These are fixed codes that cannot be changed (See Customer System Types and Codes for more Information). To change the communication location, see Changing the options in COMM_TYPE for more information. Make sure to web-enable all COMM_TYPE codes in order to display as options for your constituent to choose from on this control, as shown below.
If system type and code are not displaying on my web page even though they are web-enabled it in the back office, you must check the data cache. The data is cached in the Data Services, so changing the back office settings will not change what is displayed on the control automatically. The Data Services cache needs to be cleared in order to reflect the back office configurations. The best way to clear the cache is do an Application Pool reset on the Data Services, which will be located on the server. In order to reflect the most recent back office configurations, the cache will need to be cleared after each push. It is also possible to set a value in the configuration file to clear the cache every [number] of minutes. By default, the site cache will automatically clear when the site is idle for thirty minutes and this typically occurs overnight. See Setting up Online Store and App Data Cache for more information.
See also:
· Communication Preferences Control Overview
· Configuring the Web Settings for the Communication Preferences Control