Sample Passkey Workflow

The following information covers an example walkthrough of a Passkey site configured with Personify Back Office. Screenshots and directions may not match up with your Passkey site, but should provide some details on a usual hotel reservation process.

To set up a new hotel reservation using the Passkey interface:

1.    Click Make Reservation.
A Select Lodging Passkey site displays within Personify.

2.    Review the hotel options available. Once you have chosen a hotel, click View Rooms & Rates.

3.    Select the amount of rooms desired from the drop-down and click Book Now.
The Hotel Reservation proceeds to the next screen, Step 1: Room & Check In Details.

4.    Under Available Nights, check the checkboxes for each night you wish to reserve.

5.    Click Save & Continue.
The Hotel Reservation proceeds to the next screen.

6.    Review the information under Room Type: Guarantee Room.

7.    If you are satisfied with the settings, click Save & Continue.
The Hotel Reservation proceeds to the next screen, Step 2: Guest & Payment Details.

8.    Fill out all required fields for your guest.

·            First Name

·            Last Name

·            Email Address

·            Arrival

·            Departure

·            Country

·            Mailing Address 1

·            City

·            State

·            Postal Code

·            Telephone

9.    Fill out all required fields for your guest’s payment details.

·            Credit Card Type

·            Card Number

·            Expiration Date

·            Name on Card

·            Country

·            Billing Address 1

·            City

·            State

·            Postal Code

·            Telephone

10.  Check the I agree to the following: checkbox.

11.  Click Save & Continue.

12.  The Hotel Reservation proceeds to the next screen, Step 3: Review & Book.

13.  Review the information on this screen. If you are satisfied with the settings, click Finalize Booking.
A confirmation page appears and a confirmation email is sent to the guest.