A customer can request to receive additional files that they did not select or were not available at the time they placed their ECD order.
To add an additional file to an order:
1. Access the Order Entry screen.
2. Search for and select the appropriate order.
3. Select the DCD product line.
4. From the
Work with Line Items task category, click Maintain
Digital Files.
The Digital Content Delivery Files screen displays, as shown below.
5. View the
list of files in the Available Digital Content Delivery Files section.
If there is a file that is not listed in the Digital Content Delivery Files
Added to Order section on the right, highlight the file.
6. Click Add Selected Files to Order.
7. Click Save.
Screen Element |
Description |
---|---|
Available Digital Content Delivery Files |
|
File Name |
Displays the files available for the purchased DCD product. |
Add Selected Files to Order |
Button. This task will add additional files to the order that were not selected at purchase time. Highlight the row of a File Name to add to the order. Click this button to add the file to the Digital Content Delivery Files Added to Order section on the right. |
Digital Content Delivery Files Added to Order |
|
File Name |
One of the document files included in the product order line. |
Availability |
The value is “Available” when additional files can be downloaded or “Not Available” if the download limits have been reached. This field is populated based on the codes defined for the fixed ECD "FILE_AVAILABILITY_STATUS" system type. |
Last Download Date |
The date when this file was last downloaded successfully. |
Download Count |
The actual number of times a user downloaded this file successfully. |
Download until Date |
When a date is displayed, this will be the last day allowed for file downloads. |
Delete |
Button. Selecting this button removes the highlighted file from the order. |
Allow Additional Downloads |
Button. Selecting this button resets the Download Count to zero and changes the Download Until Date to a future date specified by the product setup. For more information, please see Extending the DCD Download Limit. |
Latest Download Detail |
|
Document Title |
The title of the highlighted file. |
Download Status |
The status code and date of the last successful file download. This field is populated based on the codes defined for the fixed ECD "DOWNLOAD_STATUS" system type. |