Prior to entering a subscription order for a customer, Personify recommends setting that customer up with all of necessary information for the BPA report to pick up. If this information is not entered prior to the customer ordering a subscription product, it will not be picked up automatically by the Fulfillment Process (SUB670) to create the audit data and will instead have to be entered manually.
For more information, please see Adding Subscription Audit Information to a Constituent's Record in CRM360® or Adding Centralized Audit Information to a Constituent's Record in CRM360®.