Reversing a Write-off

The system will automatically reverse a write-off considering the following conditions:

· If a balance is written off (write-off is against the AR account), and the customer subsequently pays for the order, the system will automatically reverse the write-off. This will happen whether or not there is an application of a receipt or the transfer of a receipt from a different order.

· If the product is returned, then any write-offs for that line item will be reversed.

· If a meeting registrations is cancelled, write-offs will be automatically reversed.

· If there is a full refund and there was a tolerance write-off, that write-off will be reversed.

· If an unapplied receipt is written off and the customer wants to apply it to a new order, the system reverse the write-off of the original receipt.

· If a line total is reduced and payment exceeds the line total amount, the write-off will be reversed.

As of Personify360 7.5.0, if a different write-off account is selected from the Write-off (FAR003c) screen than that which is defined for the product, when the user applies payment to the order, the system will reverse the write-off to the write-off account selected on the FAR003c screen, NOT the write-off account defined for the product.

As of 7.5.0, the system executes the following logic with reversing a write-off:

· Calculate the write-off amount: Sum(Far_Txn.BASE_AMOUNT) for all Type 5 txn records. If sum < 0, there is an amount that may be available to be auto-reversed by an overpayment.

· Calculate amount available for auto-reversal on overpayment: Sum(Far_Txn.BASE_AMOUNT) for all Type 5 txn records where Far_Txn.APPLICATION <> 'FAR003J'. This is the amount that can be automatically reversed on overpayment.

· Is there an overpayment? If there is an amount available to be automatically reversed upon overpayment, reverse the write off up to the amount that is available for automatic reversal.